Managing Your Account

Let's look at how you can sign in and out of your Arcadia account, and how to manage your own user authentication.

Login

The following steps demonstrate how to log into your Arcadia account.

login page has Arcadia Data logo, text field for username, text field for password, link for 'forgot your password?', checkbox for 'remember me on this computer', and login button
Arcadia Data Login
  1. In your web browser, navigate to the URL that hosts Arcadia Enterprise ArcViz. Your administrator should provide you with this address.
  2. In the Login interface, enter your Username.
  3. Enter Password. We recommend the following considerations, when you enter your password:

    • Ensure that your password meets the minimum requirements. See Setting User Password Requirements.
    • [Optional] Check Show Password with either password option.
    • If you are unable to login after five attempts, the following error message appears:

      Showing login error
      Arcadia Data Login Error

      To change the default account lockout configuration settings and to unlock the user, see Account Lockout Configuration.

  4. Click Login.

After authentication succeeds, you will see the Home Page.

Changing Your Password

You can change your Arcadia account password.

The following steps demonstrate how to change your Arcadia account password.

  1. On the main navigation bar, at the upper right corner of the application, click the current user name.

    A drop-down menu appears.

  2. In the drop-down menu, click Change password.

    changing password
    Changing Your Password
  3. In Change My Password modal window, edit the following values:

    • Enter your Current Password.
    • Enter Password. We recommend the following considerations, when you enter your password:
    • [Optional] Check Show Password with either password option.
    Changing own password modal
  4. Click Save.

After the password change succeeds, you will see the Success message.

Checking Arcadia Enterprise Version

The following steps demonstrate how to check what version of Arcadia Enterprise you are running.

  1. On the main navigation bar, click the icon (help) to see all the options in the help menu.

    Accessing Help
    Accessing Help
  2. Note the version of Arcadia Enterprise you are running.

    Checking version of Arcadia Visual Server (ArcViz)
    Checking version of Arcadia Visual Server (ArcViz)

In the drop-down menu, you can access other information. For example,

  • Click the What's New in... to learn about the key new features of the current release,
  • Click Documentation to open our supporting documentation in a new window.
  • Click Knowledge Base to look for additional articles and other resources.
  • Click YouTube Channel to watch videos about Arcadia and on Arcadia feature set.

[Optional] Click support@arcadiadata.com to contact our support team.

Logout

The following steps demonstrate how to log out of your Arcadia account.

  1. On the main navigation bar, at the upper right corner of the application, click user name.

    A drop-down menu appears.

  2. In the menu, click Logout.

    logout

After logging out, you will see the login page.